Frequently asked questions
Where are you based?
We are based at Carbine Road, Mount Wellington, Auckland New Zealand. We do not have a physical store currently so cannot offer pick ups. However we have fast NZ shipping nationwide!
How long does shipping take?
Orders are typically processed within 1–2 business days.
Estimated delivery times:
- Urban areas: 1–2 business days
- Rural addresses: 3–5 business days
Please allow additional time during busy periods or public holidays.
Will I receive tracking information?
Yes. Tracking details will be sent to your email once your order has been dispatched.
How can I contact customer support?
You can contact us anytime at:
hello@tattoonumbingcreams.co.nz
We aim to respond to all enquiries within 1 business day.
Are your products authentic?
We source products directly from approved suppliers / distributors.