Shipping policy

Shipping Policy

Shipping From Auckland, New Zealand

All orders are shipped from Auckland, New Zealand.

We aim to process and dispatch all orders as quickly as possible to ensure fast delivery across New Zealand.

Processing Time

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Shipping Timeframes

Once dispatched, estimated delivery timeframes are:

Metro areas: 1–2 business days
Rural addresses: 2–5 business days

Please note these delivery estimates may vary during peak periods, public holidays, courier delays, or unforeseen circumstances outside of our control.

Tracking Information

Once your order has been shipped, tracking details will be sent to the email address provided at checkout.

Delivery Delays

While we always do our best to deliver orders quickly, occasional courier delays may occur. We appreciate your patience and understanding if this happens.

Incorrect Shipping Details

Please ensure your shipping address and contact information are entered correctly at checkout. We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.